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Frequently Asked Questions Our Frequently Asked Questions page is a fantastic way for quick answers to your question without having to contact us and wait for a reply.
Parental supervision is required while your child is wearing her FairyWonderful creation as small parts can cause a choking hazard.
Can I pay with a Check or Money Order? We are sorry, but we cannot accept a Personal Check or Money Order...However, we are happy to accept any Major Credit Cards, and Paypal payments. **Please note that we do accept Paypal eChecks, however, your order will not be started until funds clear, and this may delay your order by a few days..... Can I RETURN or EXCHANGE my item? DUE TO THE NATURE OF OUR PRODUCTS WE DO NOT ACCEPT RETURNS. We will exchange for EXACT SIZE/STYLE ITEM ONLY. (i.e. beanie is damaged, we will exchange for another beanie) *If you are exchanging an item, the item must be in its original condition in order to qualify for an exchange. How long will it take to get my order? *************CURRENT TURNAROUND / MAKE TIMES*********
Accessories (hats, bows, shirts, bloomers, flowers, wands etc...) 16 Calendar days Traditional TUTUS 16 Calendar days Traditional TUTU Dresses 16 Calendar days No FUSS Satin Slip or Satin Lined Dresses and overlays 21 Calendar days Shipping: WE SHIP FROM UTAH USA - USPS PRIORITY MAIL SHIPPING Please allow an additional 4-5 US Postal Service BUSINESS days to receive your order. Please note that once your order leaves our hands at the post office we are not responsible for transit times or delays due to weather or holidays. INTERNATIONAL -USPS FIRST CLASS INTERNATIONAL SHIPPING Please allow an additional 14-21 US Postal Service BUSINESS days to receive your order. Please note that once your order leaves our hands at the post office we are not responsible for transit times or delays due to weather or holidays. WE SHIP TO THE ADDRESS ON YOUR FAIRYWONDERFUL RECEIPT SO DOUBLE CHECK IT FOR ACCURACY.. WE WILL NOT BE HELD RESPONSIBLE FOR ANY FEES INCURRED TO RESHIP ORDERS RETURNED TO US DUE TO INSUFFICIENT ADDRESSES. **Rush Ordering is available upon request. IMPORTANT!!!!!
Please note that the address listed as the shipping address on your order is where your order WILL BE shipped. If no address is present in the shipping address we will ship to the billing address. We CAN NOT change the shipping address once order is received and processing!
Our shipping charges DO NOT include insurance.. you will need to purchase that separately. Once your package leaves our hands we no longer can be held responsible for it.
Your tracking number is emailed to you thru the usps.com service so be sure to add fairywonderful@gmail.com to your contacts so that your tracking info will not be sent to your spam folder.
Yes.. we have a size chart category that has an average size range... you can order what is closest to your childs size OR age. All Fairy Wonderful tutus and dresses are made to order ..... All of our chest bands and waist bands are made with 3/4 to 1 inch non roll elastic and will stretch an extra 2-3 inches to allow for growth. Please choose your childs closest size based upon measurements from the SIZE CHART. Please remember that the sizes are made an average size and mat not be exactly your childs size. For Tutus:
Measure around the waist and then from waist to length you would like the the tutu to be.
NB-12 Months
waist up to 17 inches / length up to 8 inches
2T/3T
waist up to 20 inches / length up to 10 inches
4T/5T
waist up to 22 inches / length up to 12 inches
6T
waist up to 24 inches / length up to 14 inches
For Dresses:
Measure under the arm pits around the entire chest. Then measure for length from under the arm down to the length you would like the dress to fall (i.e..the knees, shins or ankles) then choose what size is closest to your childs measurements.
NB-12 months
Chest up to 17 inches and up to 18 inches of length
2T/3T Chest up to 20 inches up to 22 inches of length
4T/5T
Chest up to 22 inches up to 26 inches of length
6T
Chest up to 24 inches up to 30 inches of length
PETTISKIRTS
THESE ARE APPROXIMATE MEASUREMENTS!!!!
Infant
FITS NB- 12 months waist elastic measures unstretched at 14 inches
and will stretch comfortably to 24 inches and 8 inches in length
PETITE
FITS 1-3 years waist elastic measures unstretched at 15 inches
and stretches comfortably to 27 inches and 12 inches in length SMALL
FITS 3-6 years waist elastic measures unstretched at 15 inches
and stretches comfortably to 32 inches and 13/14 inches in length Can I get the exact same flowers / headbands / ribbons /embellishments as shown in the listings? |